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Shipping & Returns

Shipping Information
BI ships via UPS and will add shipping charges to your invoice. If you require other shipping methods please contact Customer Service at 800-637-5061.

*Please Note: To take advantage of any shipping promotions run by Boston International, the order must ship to an address within the continental United States, and fixtures are excluded.

Return Policy
All sales are final. No returns accepted without authorization from Boston International, Inc. We only accept returns on defective or damaged merchandise authorized by Customer Service. No returns accepted after 10 days of receipt.

However, at the company's discretion, non-defective merchandise returned for credit will be subject to a 20% restocking fee if a return is authorized for non defective goods . Please note that the customer will be responsible for all freight charges.

Back Orders and Substitutions
We have an extensive line and occasionally we are out of stock on certain items. All back orders have a freight cap of 13% of the total cost of the backorder. The 13% cap does not apply to any store display item (napkin spinners, for example).

Any cancellation of a backorder must be received no later than 10 days from invoice date. We only make reasonable substitutions, and only when completely necessary. Otherwise back orders will be shipped without further notice. Back orders under $50.00 may be cancelled without notice.

Claims
Freight claims must be filed with delivering carrier on merchandise damaged in transit. Claims for shortages or damages must be called into customer service (800-637-5061) within five days of receipt of goods. It is our policy to replace all damaged or shorted merchandise.
Click here to download a Claim Form.