Home > BI INFORMATION > FAQs

FAQs

What is the minimum order?
We do not have a minimum order. Order what you need, when you need it.

Do you accept returns?
We stand by our products and we want our customers to purchase our products with confidence. We accept returns only for damaged or defective merchandise, or if we have shipped you the wrong item. Returns are only accepted with authorization from our Customer Service department. However, at the company’s discretion, non-defective merchandise returned for credit will be subject to a 20% restocking fee if a return is authorized for non defective goods. Please note that the customer will be responsible for all freight charges.

What sizes do your napkins come in?
This is the most frequently asked “FAQ”. Almost all napkins come in both luncheon and cocktail sizes. Many of our designs are also available as Guest Towels.

What is the best selling size of napkin?
Cocktail is by far the best selling size.

Are Guest Towels really that popular?
Yes! Over the past few years we have seen enormous sales growth with Guest Towels. More people are entertaining all the time, and eventually your guests end up, guess where? The updated, fashionable beautiful bathroom! Additionally, Guest Towels are very often used as pre-folded dinner napkins. Brilliant!

Do all napkin designs come with a matching paper plate?
Not all napkins have a matching plate, but many of our most popular designs do (which are clearly indicated in our catalogs). We also have a number of “basic” paper plate designs that coordinate with the majority of our remaining napkin designs that don’t have a design specific plate.

How long will it take to ship my order?
This depends on the time of year, and our stock position of course. Generally orders ship within 1 week. If you have a time sensitive ship date, please contact our customer service department and they’ll be happy to try and accommodate your request.

Shipping Information
BI ships via UPS and will add shipping charges to the invoice. If you require other shipping methods please contact Customer Service at 800-637-5061.

What does IHR stand for?
IHR, which is not "1 hour", is an acronym for Ideal Home Range. But here’s a little secret – IHR was founded by Ingrid and Hanjö Rick, hence IHR!

Was your question here?
If not, email us and ask away! orders@bostoninternational.com. We’ll do our best to keep our information and FAQ’s up to date.